WHAT AMAZING AFTER-SALE SERVICE MAY BRING YOUR JEWELRY COMPANY!
Written by Esther Ligthart on Thursday, 02 September 2021. Posted in Business & Industry
Companies don't walk the talk when it comes to delivering excellent service. This was the topic of a recently vividly described article in the Harvard Business Review magazine.
It told how the average American customer spends 13 hours on the phone annually waiting in a queue to solve their problem.
More profound research into the subject revealed that big companies such as United Airlines do this deliberately. While claiming in their advertisements that they offer you, their valued and appreciated customer, the best service possible, they do everything to discourage you from contacting them for assistance or complaints.
